Driving Growth with Better Patient Experiences

Watch the on-demand recording of the roundtable to learn how to enhance your patient experience.
The bar has been raised.

Consumerism is heightening patient expectations. Are you meeting them?

Not only do healthcare consumers want exemplary care, but it also needs to be accessible, fast, and convenient. Now more than ever, it’s essential for healthcare groups to prioritize the patient experience. 

Your ability to attract and retain patients depends on how well you meet consumers’ expectations. Watch this round table discussion featuring three of the nation’s leading healthcare marketing experts and hear how they’re elevating the patient experience.

During the 1-hour roundtable, we discuss:

  • Common friction points in the digital patient journey and their impact on patient acquisition
  • Best practices for improving the patient experience
  • How to leverage patient experience to build your digital reputation, loyalty, and word-of-mouth recommendations


About the Speakers

Amber Nish
Community Dental Partners

As a parent, Amber Nish was naturally drawn to Community Dental Partners’ (CDP) determination to turn stressful dental trips into a fun adventure through their supported Smile Magic Family Dental and Family Smiles brands.

Today, as Chief Marketing Officer, Amber, and her team play a pivotal role within the CDP organization, showcasing the brand’s unique vision to attract and retain patients, providing support to other departments, and helping clinicians meet their patients’ needs.

She firmly believes that people are our greatest asset and that by surrounding yourself with great people, you’ll inevitably get great results. As a single mom and strong female leader, she’s passionate about helping other women identify and develop their own leadership strengths.

Amber is an active member of her local community in Krum, TX (go, Bobcats!), where she regularly attends church. Of course, with five talented children — four girls and one boy in the middle — she spends much of her spare time involved in her kids’ activities, whether she’s supporting her daughters when they’re singing on stage or cheering her son on the football field. As she says, whatever makes them happy, makes her happy.

Ashley Buehnerkemper
Director of Marketing and Provider Recruitment,
VitalSkin Dermatology

Bringing over 15 years of marketing and brand management experience to VitalSkin Dermatology, Ashley leads the marketing and provider recruitment team, partnering with supported practices to create effective marketing strategies for patient growth and retention, managing digital marketing efforts, and engaging with clinical professionals to bring in top-tier talent.

Previously, Ashley served as director of corporate communications and brand management at Heartland Dental, the largest dental support organization in the country. There, she executed omnichannel marketing strategies to maximize return on acquisition and effectively engage with dental professionals. In doing so, she directed a team of marketing, design, video production and content professionals.

Ashley earned her Bachelor of Science degree in Business with a Marketing emphasis from Eastern Illinois University and her Master of Business Administration from Western Governors University.

Jon Goodman
Managing Partner,
BestMind Behavioral Health

With Over 24 years of experience as a healthcare executive, Jon is an expert in inspirational team building, executive management/administration and broad leadership success in start up organizations.  Most recently, Jon and his business partner Ryan Lanigan created a new outpatient behavioral health entity to serve the mental health needs of their communities with a commitment to compassion and excellence in everything we do.  Passionate about mental health needs, Jon and Ryan are dedicated to offering quality care that is easily accessible while providing innovative approaches to exceed patient expectations.  In his free time, Jon focuses on being an amazing husband and dad to his wife Jennifer, son Jackson age 11 and daughter Ever age 6.

Lauren Leone
Lauren Leone
SVP Healthcare Marketing,
Cardinal Digital Marketing

As Senior Vice President of Healthcare Marketing, Lauren Leone collaborates with clients to set strategic direction, identify new growth opportunities, and lead campaign execution. She has more than nine years of experience in developing multi-channel digital marketing strategies for multi-location healthcare organizations that encompass search engine optimization, digital advertising, and reputation management. Lauren has managed multi-million-dollar marketing budgets for national healthcare brands like Tenet Health’s Urgent Care Division, DentalOne Partners, LifeStance Health, and Sage Dental.

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